SECRET TO A 10X SUSTAINABLE, PROFITABLE GROWTH!
A "Satisfied Customer" is the best strategy of all.
Every company’s greatest assets are its "Customers"!
- Michael Leboeuf, American Business Author & Management Professor.
2 Key Predictions on Customer Experience for 2020:
-
89% of companies will compete mainly on Customer Experience (CX) - Gartner Research.
-
Customer Experience will overtake price and product as the key brand differentiator - Walker Research
| Why CX | Benefits of CX | FAQ | Case Studies | Need 10X Profitable Growth? | Podcast on CX |
US STOCK PERFORMANCE
2007 - 2017
-
Stock prices of CX Leaders grew by a whopping 184% (3X of CX Laggards
-
S&P 500 Index companies grew by 139%
-
CX Laggards grew only by 63%
CX LAGGARDS
-
52% Customers Churn just after 1 bad experience, leading to low revenues
-
35% Customers less like to purchase, leads to further lower revenues
-
Extremely bad reviews - 95% customers share their bad experience to 9-15 friends, and upto 300 on social media, seriously impacting new leads
-
6-7 times more costly for them to acquire new customer, due to poor word-of-mouth
-
Low chances of survival, may be at the best stagnant or consistent low growth
CX LEADERS
-
42% more retention i.e. better revenues
-
32% more revenues per customer i.e. higher growth in revenues & gross margins
-
33% increased customer satisfaction i.e. more happy customers, who bring in additional qualified leads
-
17%+ more loyalty i.e. each loyal customer = 10X their first purchase
-
66% probability for up-sell or re-sell to existing customers
-
30%+ operational savings in serving their existing customers
-
10X Growth in true sense