SECRET TO A 10X SUSTAINABLE, PROFITABLE GROWTH!
A "Satisfied Customer" is the best strategy of all.
Every company’s greatest assets are its "Customers"!
- Michael Leboeuf, American Business Author & Management Professor.
2 Key Predictions on Customer Experience for 2020:
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89% of companies will compete mainly on Customer Experience (CX) - Gartner Research.
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Customer Experience will overtake price and product as the key brand differentiator - Walker Research
| Why CX | Benefits of CX | FAQ | Case Studies | Need 10X Profitable Growth? | Podcast on CX |
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US STOCK PERFORMANCE
2007 - 2017
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Stock prices of CX Leaders grew by a whopping 184% (3X of CX Laggards
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S&P 500 Index companies grew by 139%
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CX Laggards grew only by 63%
CX LAGGARDS
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52% Customers Churn just after 1 bad experience, leading to low revenues
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35% Customers less like to purchase, leads to further lower revenues
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Extremely bad reviews - 95% customers share their bad experience to 9-15 friends, and upto 300 on social media, seriously impacting new leads
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6-7 times more costly for them to acquire new customer, due to poor word-of-mouth
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Low chances of survival, may be at the best stagnant or consistent low growth
CX LEADERS
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42% more retention i.e. better revenues
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32% more revenues per customer i.e. higher growth in revenues & gross margins
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33% increased customer satisfaction i.e. more happy customers, who bring in additional qualified leads
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17%+ more loyalty i.e. each loyal customer = 10X their first purchase
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66% probability for up-sell or re-sell to existing customers
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30%+ operational savings in serving their existing customers
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10X Growth in true sense
